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Normal view MARC view ISBD view

The customer-centred strategy : thinking strategically about your customers

Jenkins, Mark

The customer-centred strategy : thinking strategically about your customers - London : Pitman, 1997 - 206

Subjects--Topical Terms:
CONSUMER SATISFACTION
COMPETITION
STRATEGIC PLANNING
Customer services

LC Class. No.: HF5415.3 / J464C

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