Data Collection and Privacy Policies

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BU Library uses essential cookies to ensure the core functionality of our library system, including user authentication, session management, and accessibility features. These cookies are strictly necessary for the website to function and cannot be disabled.

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BU Library uses Google Analytics to analyze website traffic and improve user experience. Google Analytics helps us understand how visitors interact with our website by collecting anonymous information such as:

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How We Use This Data

We use Google Analytics data to:

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Data Collection and Privacy

Google Analytics uses cookies to collect this information. However, no personally identifiable information (such as names or library account details) is shared with Google. The data is processed in accordance with Google’s Privacy Policy.

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Normal view MARC view ISBD view

New service development : creating memorable experiences

Fitzsimmons, James A.,

New service development : creating memorable experiences - Thousand Oaks, Calif. : Sage, 2000 - 328

Subjects--Topical Terms:
SERVICE INDUSTRIES--MANAGEMENT
NEW PRODUCTS--MANAGEMENT
PRODUCT MANAGEMENT
Customer services

LC Class. No.: HD9980.5 / N487

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