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The brave new service strategy : aligning customer relationships, market strategies, and business structures

Gutek, Barbara A.

The brave new service strategy : aligning customer relationships, market strategies, and business structures - New York, N.Y. : AMACOM, 2000 - 316

ISBN: 0814405274

Subjects--Topical Terms:
Customer Services

LC Class. No.: HF5415.5 / G873B

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