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Normal view MARC view ISBD view

Meeting customer needs /

Smith, Ian

Meeting customer needs / Ian Smith - 3rd ed. - Amsterdam : Butterworth-Heinemann, c2003 - 218 p. : ill. - Chartered Management Institute series .

Includes index

ISBN: 075065984X

Subjects--Topical Terms:
MARKETING--MANAGEMENT
Customer Services

LC Class. No.: HF5415 / S647M 2003

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