When you say yes but mean no : how silencing conflict wrecks relationships and companies--and what you can do about it /
When you say yes but mean no : how silencing conflict wrecks relationships and companies--and what you can do about it / Leslie A. Perlow - New York, N.Y. : Crown Business, c2003 - 254 p.
Includes index
1400046009
CONFLICT MANAGEMENT
MANAGEMENT
HD42 / P474W