Difficult conversations : how to discuss what matters most /
Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen - New York, N.Y. : Penguin, 2000 - 250 p. : ill.
014028852X
INTERPERSONAL COMMUNICATION
INTERPERSONAL COMMUNICATION--CASE STUDIES
BF637 .C45 / S766D