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Services management : the new paradigm in hospitality /

Kandampully, Jay.

Services management : the new paradigm in hospitality / Jay A. Kandampully - Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007 - 378 p. : ill.

Includes bibliographical references and index

ISBN: 0131916548

Subjects--Topical Terms:
HOSPITALITY INDUSTRY--MANAGEMENT

LC Class. No.: TX911.3 .M27 / K362S

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Services management : the new paradigm in hospitality /

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