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This is service design thinking : basics, tools, cases /

Stickdorn, Marc.

This is service design thinking : basics, tools, cases / Marc Stickdorn, Jakob Schneider. - Hoboken, N.J. : Wiley, c2011. - 373 p. : ill.

Includes bibliographical references and index.

ISBN: 9781118156308

Subjects--Topical Terms:
Service industries--Management.

LC Class. No.: HD9980.5 / S742T 2011

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This is service design thinking : basics, tools, cases /

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