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Normal view MARC view ISBD view

5 star service : how to deliver exceptional customer service /

Heppell, Michael,

5 star service : how to deliver exceptional customer service / Five star service Michael Heppell. - Third edition. - 273 pages : illustrations.

ISBN: 9781292100203

Subjects--Topical Terms:
Customer services--Management.
Consumer satisfaction.

LC Class. No.: HF5415.5 / H466F 2015

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