The four stages of highly effective crisis management : how to manage the media in the digital age /
The four stages of highly effective crisis management : how to manage the media in the digital age / Jane Jordan-Meier. - Boca Raton, Fla. : CRC Press, 2011. - xxii, 296 p. : ill.
Includes bibliographical references and index.
9781439853733
Mass media--Management.
Crisis management.
Online social networks.
Public relations.
P96.M34 / J672F 2011