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High tech, high touch library customer service through technology /

Jurewicz, Lynn.

High tech, high touch library customer service through technology / [electronic resource] : Lynn Jurewicz and Todd Cutler. - Chicago : American Library Association, 2003. - 1 online resource

Includes bibliographical references (p. 135-137) and index.

ISBN: 9780838908600 9780838998526 (electronic bk.)

Subjects--Topical Terms:
Libraries and the Internet.
Public services (Libraries)--Technological innovations.
Customer services--Technological innovations.
Library Web sites.

LC Class. No.: Z674.75.I58 / J87 2003

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