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Quality in the travel and hospitality industries

Mene, Patrick

Quality in the travel and hospitality industries [electronic resource] / Patrick Mene - New York, N.Y. : McGraw-Hill, c2001 - 1 online resource.

ISBN: 9780071390743 (electronic bk.)

Subjects--Topical Terms:
Total quality management--Handbooks, manuals, etc.
Tourism
Hospitality industry
Process control

LC Class. No.: HD62.15 / .M46 2001

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Quality in the travel and hospitality industries

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