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Consumer-driven health care implications for providers, payers, and policymakers /

Consumer-driven health care implications for providers, payers, and policymakers / [electronic resource] : Regina E. Herzlinger, editor - San Francisco, Calif. : Jossey-Bass, c2004 - 1 online resource

Includes bibliographical references and index

ISBN: 9780787952587 9780787972165 (electronic bk.)

Subjects--Topical Terms:
Health planning--Citizen participation
Patient satisfaction--Evaluation
Consumer satisfaction
Medical care--Evaluation
Medical economics
Consumer protection

LC Class. No.: RA394 / .C685 2004

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Consumer-driven health care implications for providers, payers, and policymakers /

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