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The frictionless organization : deliver great customer experiences with less effort /

Price, Bill, 1950-

The frictionless organization : deliver great customer experiences with less effort / Bill Price, David Jaffe. - 1 online resource.

Includes bibliographical references and index.

ISBN: 9781523000159 (electronic bk.) 9781523000142

Subjects--Topical Terms:
Customer relations.
Customer services--Management.
Consumer satisfaction.
Service industries--Customer services.

LC Class. No.: HF5415.5 / .P679 2022

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The frictionless organization : deliver great customer experiences with less effort /

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