Design and management of service processes : keeping customers for life (Record no. 167547)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00899nam0a22002290a04500 |
| 001 - CONTROL NUMBER | |
| control field | 000090140 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250302042119.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | s1996 xxu 000 0 eng d |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 2001091560 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | R352D |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ramaswamy, Rohit |
| 9 (RLIN) | 56925 |
| 245 10 - TITLE STATEMENT | |
| Title | Design and management of service processes : keeping customers for life |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Reading, Mass. : |
| Name of publisher, distributor, etc. | Addison-Wesley Pub.Co., |
| Date of publication, distribution, etc. | 1996 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 424 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CUSTOMER SERVICES |
| General subdivision | MANAGEMENT |
| 9 (RLIN) | 29925 |
| Topical term or geographic name entry element | SERVICE INDUSTRIES |
| General subdivision | QUALITY CONTROL |
| 9 (RLIN) | 56926 |
| Topical term or geographic name entry element | PRODUCTION PLANNING |
| 9 (RLIN) | 26714 |
| Topical term or geographic name entry element | TOTAL QUALITY MANAGEMENT |
| 9 (RLIN) | 7908 |
| 991 00 - BU INFORMATION | |
| BU Field of Study | 0900 āļāļāļ°āļ§āļīāļĻāļ§āļāļĢāļĢāļĄāļĻāļēāļŠāļāļĢāđ. āļāļāļ°āļ§āļīāļĻāļ§āļāļĢāļĢāļĄāļĻāļēāļŠāļāļĢāđ (āļāļĢāļēāļāļ§āļīāļĻāļ§āļāļĢāļĢāļĄ āļāļĨāļĻāļēāļŠāļāļĢāđ āļāļĨāļĻāļēāļŠāļāļĢāđ āļāļāļīāļāļĻāļēāļŠāļāļĢāđāļ§āļīāļĻāļ§āļāļĢāļĢāļĄ) |
| 997 ## - BU TRANSFER | |
| -- | 00 |
| -- | āļāļāļ°āļ§āļīāļĻāļ§āļāļĢāļĢāļĄāļĻāļēāļŠāļāļĢāđ (āļāļĢāļēāļāļ§āļīāļĻāļ§āļāļĢāļĢāļĄ āļāļĨāļĻāļēāļŠāļāļĢāđ āļāļĨāļĻāļēāļŠāļāļĢāđ āļāļāļīāļāļĻāļēāļŠāļāļĢāđāļ§āļīāļĻāļ§āļāļĢāļĢāļĄ) |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Available | Books | BU Library and Learning Space | BU Library and Learning Space | Closed Shelves (Contact Library Staff) | 2019-04-22 | 3 | 7 | HF5415.5 R352D | 190853 | 2025-01-29 | 2023-01-13 | 2019-04-22 | Books | |||
| Library of Congress Classification | Available | Books | BU Library and Learning Space | BU Library and Learning Space | Closed Shelves (Contact Library Staff) | 2019-04-22 | HF5415.5 R352D | 190854 | 2019-04-22 | 2019-04-22 | Books |
