The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers (Record no. 188554)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01009nam0a22002290a04500 |
| 001 - CONTROL NUMBER | |
| control field | 000101710 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250302044344.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | s1999 xxu 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0070779740 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 2001103407 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | C374B |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Carlaw, Peggy |
| 9 (RLIN) | 60402 |
| 245 14 - TITLE STATEMENT | |
| Title | The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York, N.Y. : |
| Name of publisher, distributor, etc. | McGraw-Hill, |
| Date of publication, distribution, etc. | 1999 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 209 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | EMPLOYEES |
| General subdivision | TRAINING OF |
| 9 (RLIN) | 14258 |
| Topical term or geographic name entry element | CUSTOMER SERVICE |
| General subdivision | MANAGEMENT |
| 9 (RLIN) | 38520 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Deming, Vasudha Kathleen |
| 9 (RLIN) | 60404 |
| 991 00 - BU INFORMATION | |
| BU Field of Study | 0202 āļāļāļ°āļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ. āļāļēāļĢāļāļĨāļēāļ āļāļēāļĢāļāļēāļĒ āļāļēāļĢāļāļĨāļīāļ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļĨāļīāļāļ āļąāļāļāđ āļāļēāļĢāļŠāđāļāđāļāđāļē-āļāļāļ āļāļēāļĢāļāļ§āļāļāļļāļĄāļāļļāļāļ āļēāļ āļāļĪāļāļīāļāļĢāļĢāļĄāļāļđāđāļāļĢāļīāđāļ āļ |
| 997 ## - BU TRANSFER | |
| -- | 02 |
| -- | āļāļēāļĢāļāļĨāļēāļ āļāļēāļĢāļāļēāļĒ āļāļēāļĢāļāļĨāļīāļ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļĨāļīāļāļ āļąāļāļāđ āļāļēāļĢāļŠāđāļāđāļāđāļē - āļāļāļ āļāļēāļĢāļāļ§āļāļāļļāļĄāļāļļāļāļ āļēāļ āļāļĪāļāļīāļāļĢāļĢāļĄāļāļđāđāļāļĢāļīāđāļ āļ |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Total Renewals | Date last checked out |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Available | Books | BU Library and Learning Space | BU Library and Learning Space | Closed Shelves (Contact Library Staff) | 2019-04-23 | HF5415.5 C374B | 220320010022 | 2025-05-16 | 2019-04-23 | Books | ||||||
| Library of Congress Classification | Available | Books | BU Library and Learning Space | BU Library and Learning Space | Closed Shelves (Contact Library Staff) | 2019-04-23 | 2 | HF5415.5 C374B | 230320010011 | 2025-05-13 | 2019-04-23 | Books | 8 | 2022-01-08 |
