Delivering customer service : how to win a competitive edge through managing customer relationships successfully (Record no. 189543)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01000nam0a22002050a04500 |
| 001 - CONTROL NUMBER | |
| control field | 000103692 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250302044910.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | s1999 cc 000 0 eng d |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 2001105458 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | P396D |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Payne, Shelia |
| 9 (RLIN) | 69555 |
| 245 10 - TITLE STATEMENT | |
| Title | Delivering customer service : how to win a competitive edge through managing customer relationships successfully |
| 246 3# - VARYING FORM OF TITLE | |
| Title proper/short title | Grolier business library : delivering customer service : how to win a competitive edge through managing customer relationships successfully |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Wan Chai : |
| Name of publisher, distributor, etc. | Grolier International, |
| Date of publication, distribution, etc. | 1999 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 188 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CUSTOMER SERVICES |
| General subdivision | MANAGEMENT |
| 9 (RLIN) | 29925 |
| 991 00 - BU INFORMATION | |
| BU Field of Study | 0202 āļāļāļ°āļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ. āļāļēāļĢāļāļĨāļēāļ āļāļēāļĢāļāļēāļĒ āļāļēāļĢāļāļĨāļīāļ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļĨāļīāļāļ āļąāļāļāđ āļāļēāļĢāļŠāđāļāđāļāđāļē-āļāļāļ āļāļēāļĢāļāļ§āļāļāļļāļĄāļāļļāļāļ āļēāļ āļāļĪāļāļīāļāļĢāļĢāļĄāļāļđāđāļāļĢāļīāđāļ āļ |
| 997 ## - BU TRANSFER | |
| -- | 02 |
| -- | āļāļēāļĢāļāļĨāļēāļ āļāļēāļĢāļāļēāļĒ āļāļēāļĢāļāļĨāļīāļ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļĨāļīāļāļ āļąāļāļāđ āļāļēāļĢāļŠāđāļāđāļāđāļē - āļāļāļ āļāļēāļĢāļāļ§āļāļāļļāļĄāļāļļāļāļ āļēāļ āļāļĪāļāļīāļāļĢāļĢāļĄāļāļđāđāļāļĢāļīāđāļ āļ |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Available | Books | BU Library and Learning Space | BU Library and Learning Space | Closed Shelves (Contact Library Staff) | 2019-04-23 | 1 | HF5415.5 P396D | 150320000026 | 2023-09-23 | 2023-09-21 | 2019-04-23 | Books |
