Pursuing perfect service : (Record no. 242719)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01940nam0a22003010a04500 |
| 001 - CONTROL NUMBER | |
| control field | 000297867 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250302074047.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140523s2011 xxu fnx000 000 0neng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781450766333 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 2013002197 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.5 |
| Item number | P722P |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ptacek, Rob |
| 9 (RLIN) | 143063 |
| 245 10 - TITLE STATEMENT | |
| Title | Pursuing perfect service : |
| Remainder of title | using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries / |
| Statement of responsibility, etc. | Rob Ptacek and Jaideep Motwani. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Chelsea, Mich. : |
| Name of publisher, distributor, etc. | MSC Media, |
| Date of publication, distribution, etc. | c2011. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 520 p. : |
| Other physical details | ill., forms. |
| 500 ## - GENERAL NOTE | |
| General note | Cover title: Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries! |
| General note | Includes index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | Quality control |
| 9 (RLIN) | 62510 |
| Topical term or geographic name entry element | Service industries |
| General subdivision | Customer services |
| -- | Quality control |
| 9 (RLIN) | 143064 |
| Topical term or geographic name entry element | Six sigma (Quality control standard) |
| 9 (RLIN) | 82700 |
| Topical term or geographic name entry element | Lean manufacturing |
| 9 (RLIN) | 142834 |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Motwani, Jaideep |
| 9 (RLIN) | 143065 |
| 949 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| b | 201308190032 |
| p | 2272.00 |
| n | BUK |
| r | SID02 RONO20130187 ORDNO5 |
| t | 10 |
| c | 10 |
| l | B |
| h | HF 5415.5 |
| j | 0 |
| i | P722P |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] | |
| Link information for 9XX fields | A54083 |
| Link information for field corresponding to 9XX field | 20130821 |
| 991 00 - BU INFORMATION | |
| BU Field of Study | 0205 āļāļāļ°āļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ. āļāļēāļĢāļāļąāļāļāļēāļĢ āļāļđāđāļāļģ āļāļīāļāļ§āļīāļāļĒāļēāļāļļāļĢāļāļīāļ āļāļĪāļāļīāļāļĢāļĢāļĄāļāļāļāđāļāļēāļĢ āļāļēāļĢāļ§āļīāļāļąāļĒāļāļļāļĢāļāļīāļ āļŦāļļāđāļāļŠāđāļ§āļāļāļĢāļīāļĐāļąāļ āļāļēāļĢāļāļ§āļāļāļļāļĄāļāļļāļāļ āļēāļ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļŠāļģāļāļąāļāļāļēāļ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāđāļāļĢāļāļāļēāļĢ āļāļēāļĢāļŠāļ·āđāļāļŠāļēāļĢāļāļļāļĢāļāļīāļ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļāļāļāļēāļāļĒāđāļāļĄ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢ |
| 997 ## - BU TRANSFER | |
| -- | 05 |
| -- | āļāļēāļĢāļāļąāļāļāļēāļĢ āļāļđāđāļāļģ āļāļīāļāļ§āļīāļāļĒāļēāļāļļāļĢāļāļīāļ āļāļĪāļāļīāļāļĢāļĢāļĄāļāļāļāđāļāļēāļĢ āļāļēāļĢāļ§āļīāļāļąāļĒāļāļļāļĢāļāļīāļ āļŦāļļāđāļāļŠāđāļ§āļāļāļĢāļīāļĐāļąāļ āļāļēāļĢāļāļ§āļāļāļļāļĄāļāļļāļāļ āļēāļ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļŠāļģāļāļąāļāļāļēāļ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļŠāļģāļāļąāļāļāļēāļ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāđāļāļĢāļāļāļēāļĢ āļāļēāļĢāļŠāļ·āđāļāļŠāļēāļĢāļāļļāļĢāļāļīāļ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļāļāļāļēāļāļĒāđāļāļĄ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāđāļāļĢāļāļāļēāļĢāļāļāļāļāļāļāđāļāļēāļĢ āļāļēāļĢāļŠāļ·āđāļāļŠāļēāļĢāđāļāļāļļāļĢāļāļīāļ |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Total Renewals | Full call number | Barcode | Checked out | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Available | Books | BU Library and Learning Space | BU Library and Learning Space | Book Shelves | 2019-08-26 | 3 | 9 | HF 5415.5 P722P | 201308190032 | 2025-08-09 | 2024-08-02 | 2024-08-02 | 2019-08-26 | Books |
