How to get things right : (Record no. 257099)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01189nam a2200301Ii 4500 |
| 001 - CONTROL NUMBER | |
| control field | 257099 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | TH-BaBU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250302083638.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 190613s2019 sz a fob 001 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | N$T |
| Language of cataloging | eng |
| Description conventions | rda |
| Transcribing agency | TH-BaBU |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9783030140885 (electronic bk.) |
| International Standard Book Number | 9783030140878 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD9980.5 |
| Item number | M866H 2019 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Munoz-Seca, Beatriz, |
| Dates associated with a name | 1953- |
| Relator term | author. |
| 9 (RLIN) | 167271 |
| 245 10 - TITLE STATEMENT | |
| Title | How to get things right : |
| Remainder of title | a guide to finding and fixing service delivery problems / |
| Statement of responsibility, etc. | Beatriz Munoz-Seca ; translated by Michael Martin Roberts. |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Cham : |
| Name of producer, publisher, distributor, manufacturer | Palgrave Macmillan, |
| Date of production, publication, distribution, manufacture, or copyright notice | ©2019. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource. |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Source | rdacarrier |
| 490 0# - SERIES STATEMENT | |
| Series statement | IESE business collection |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service industries |
| General subdivision | Management. |
| 9 (RLIN) | 15000 |
| Topical term or geographic name entry element | Service industries |
| General subdivision | Quality control. |
| 9 (RLIN) | 56926 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Roberts, Michael Martin, |
| Relator term | translator. |
| 9 (RLIN) | 167272 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=2158155">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=2158155</a> |
| Public note | Electronic Resources |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | E-Book |
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