Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry

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TextPublication details: New York, N.Y. : Free Press, c1990Description: 226 p. : illISBN:

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Previous	HF5415.5 Y43Z Zero Time : providing instant customer value--every time, all the time	HF5415.5 Y43Z Zero Time : providing instant customer value--every time, all the time	HF5415.5 Z322C Communicating with customers : service approaches, ethics, and impact	HF5415.5 Z447D Delivering quality service : balancing customer perceptions and expectations /	HF5415.5 Z454S The service edge : 101 companies that profit from customer care	HF5415.525 ท333ก 2559 กำจัดจุดอ่อนก่อนลูกค้าหายไป : 41 วิธีคิดยุทธศาสตร์องค์กร เพื่อลูกค้ารักเราอย่างยั่งยืน = Who stole my customer?? /	HF5415.525 ท333ก 2559 กำจัดจุดอ่อนก่อนลูกค้าหายไป : 41 วิธีคิดยุทธศาสตร์องค์กร เพื่อลูกค้ารักเราอย่างยั่งยืน = Who stole my customer?? /	Next

Includes bibliographical references and index

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