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How to measure service quality & customer satisfaction : the informal field guide for tools and techniques

By:

Chakrapani, Chuck

Material type: Text

Text

TextPublication details: Chicago, Ill. : American Marketing Association, 1998Description: 282ISBN:

0877572674

Subject(s):

LOC classification:

HF5415.5 C424H

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Average rating: 0.0 (0 votes)

Holdings ( 1 )
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Holdings
Item type	Home library	Collection	Shelving location	Call number	Status	Date due	Barcode
Books	BU Library and Learning Space	Books	Closed Shelves (Contact Library Staff)	HF5415.5 C424H (Browse shelf(Opens below))	Checked out	2025-08-09	251020010022

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