Managing the customer experience : turning customers into advocates / Shaun Smith and Joe Wheeler

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Material type: Text

TextPublication details: London : Financial Times Prentice Hall, 2002Description: 254 p. : illISBN:

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Item type	Home library	Collection	Shelving location	Call number	Status	Barcode
Books	BU Library and Learning Space	Books	Closed Shelves (Contact Library Staff)	HF5415.5 S647M (Browse shelf(Opens below))	Available	200303220067

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Includes index

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