Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller

By:

Contributor(s):

Material type: Text

TextPublication details: New York, N.Y. : Wiley, c2002Description: 300 p. : illISBN:

Subject(s):

LOC classification:

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Home library	Collection	Shelving location	Call number	Status	Barcode
Books	BU Library and Learning Space	Books	Closed Shelves (Contact Library Staff)	HF5415.335 J324B (Browse shelf(Opens below))	Available	200306060094

Total holds: 0

Previous		No cover image available						Next
Previous	HF5415.335 B378S Simply better : winning and keeping customers by delivering what matters most /	HF5415.335 B586D 2013 Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /	HF5415.335 G642S Superior customer satisfaction and loyalty : engaging customers to drive performance /	HF5415.335 J324B Business process mapping : improving customer satisfaction /	HF5415.335 J324B Business process mapping : improving customer satisfaction /	HF5415.335 O448S 2015 Satisfaction : a behavioral perspective on the consumer /	HF5415.335 V387C Customer statisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification /	Next

Includes bibliographical references and index

There are no comments on this title.

to post a comment.

Storage	Name	Value	Expiration	Description
Cookie	CGISESSID	Session ID	Until logout or end of session	Session cookie
Cookie	KohaOpacLanguage	Language code	3 years	Stores the language the user selected, so the online catalog will appear in that same language the next time it is visited.
Cookie	form_serialized form_serialized_limits	Search terms and limits	End of session or when the advanced search page is accessed again.	jQuery cookie. Stores search terms and limits of the last advanced search. Set when an advanced search is submitted.
Cookie	search_path_code	ads (fewer) or exs (more)	End of session or when the advanced search page is accessed again.	jQuery cookie. Related to serialized_form* cookies. Stores if the advanced search form was used with 'More options' or 'Fewer options'.
Cookie	num_paragraph	Count of search options added	End of session or when the advanced search page is accessed again.	jQuery cookie. Used to store the number of created options when user selects 'More options' in advanced search to increase search boxes.
Cookie	bib_list	List of record IDs (biblionumbers) separated by /	End of session or until the cart is emptied.	Stores cart contents in the online catalog. Set when records are added to the cart for the first time.