Best face forward : why companies must improve their service interfaces with customers / Jeffrey F. Rayport, Bernard J. Jaworski

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Material type: Text

TextPublication details: Boston, Mass. : Harvard Business School Press, c2005Description: 262 p. : illISBN:

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Holdings
Item type	Home library	Collection	Shelving location	Call number	Status	Barcode
Books	BU Library and Learning Space	Books	Book Shelves	HF 5415.5 R396B (Browse shelf(Opens below))	Available	200505120043

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Includes bibliographical references and index

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