Effective apology : mending fences, building bridges, and restoring trust / John Kador.

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Holdings
Item type	Home library	Collection	Shelving location	Call number	Status	Barcode
Books	BU Library and Learning Space	Books	Book Shelves	HD59.2 K326E 2009 (Browse shelf(Opens below))	Available	201009210134

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Includes bibliographical references and index

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