What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle.

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Material type: Text

TextPublication details: London : Nicholas Brealey, 2004.Description: 304 p. : illISBN:

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Item type	Home library	Collection	Shelving location	Call number	Status	Date due	Barcode
Books	BU Library and Learning Space	Books	Book Shelves	HF 5415.525 F733W (Browse shelf(Opens below))	Checked out	2025-08-09	201202080027

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Includes bibliographical references and index

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