Process innovation [electronic resource] : reengineering work through information technology / Thomas H. Davenport.
Material type:
TextPublication details: Boston, Mass. : Harvard Business School Press, c1993.Description: 1 online resourceISBN: - 9780875843667
- 9780585091112 (electronic bk.)
- HC79.I55 D37 1993
Includes bibliographical references and index.
The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation.
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