Customer service : skills for success / Robert W. Lucas, Principal, Robert W. Lucas Enterprises

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TextPublication details: New York, N.Y. : McGraw-Hill Education, c2015Edition: Sixth editionDescription: xxv, 436 pages : color illustrationsContent type:

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Item type	Home library	Collection	Shelving location	Call number	Status	Barcode
Books	BU Library and Learning Space	Books	Book Shelves	HF5415.5 L822C 2015 (Browse shelf(Opens below))	Available	2016000003323

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Previous		No cover image available	No cover image available		No cover image available	No cover image available	No cover image available	Next
Previous	HF5415.5 L426H 2000 How to win customers and keep them for life	HF5415.5 L466A Auditing your customer service : the foundation for success	HF5415.5 L68P Product plus : how product + service = competitive advantage	HF5415.5 L822C 2015 Customer service : skills for success /	HF5415.5 L962C Customer loyalty and success	HF5415.5 L962C Customer loyalty and success	HF5415.5 M324I Information masters : secrets of the customer race	Next

Includes bibliographical references and index

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