An introduction to service design : designing the invisible by Lara Penin.

By:

Material type: Text

TextPublisher: London : Bloomsbury Visual Arts, 2022Edition: ReprintDescription: 342 pages : color illustrationsContent type:

Media type:

Carrier type:

ISBN:

Other title:

Subject(s):

LOC classification:

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Home library	Collection	Shelving location	Call number	Status	Barcode
Books	BU Library and Learning Space	Books	Book Shelves	HF5415.5 P464I 2022 (Browse shelf(Opens below))	Available	2025000000164

Total holds: 0

Previous	No cover image available						No cover image available	Next
Previous	HF5415.5 P396D Delivering customer service : how to win a competitive edge through managing customer relationships successfully	HF5415.5 P396H Handbook of CRM : achieving excellence in customer management /	HF5415.5 P396H Handbook of CRM : achieving excellence in customer management /	HF5415.5 P464I 2022 An introduction to service design : designing the invisible	HF5415.5 P466M 2011 Managing customer relationships : a strategic framework /	HF 5415.5 P722P Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries /	HF5415.5 R352D Design and management of service processes : keeping customers for life	Next

Includes bibliographical references and index.

There are no comments on this title.

to post a comment.

Click on an image to view it in the image viewer

Storage	Name	Value	Expiration	Description
Cookie	CGISESSID	Session ID	Until logout or end of session	Session cookie
Cookie	KohaOpacLanguage	Language code	3 years	Stores the language the user selected, so the online catalog will appear in that same language the next time it is visited.
Cookie	form_serialized form_serialized_limits	Search terms and limits	End of session or when the advanced search page is accessed again.	jQuery cookie. Stores search terms and limits of the last advanced search. Set when an advanced search is submitted.
Cookie	search_path_code	ads (fewer) or exs (more)	End of session or when the advanced search page is accessed again.	jQuery cookie. Related to serialized_form* cookies. Stores if the advanced search form was used with 'More options' or 'Fewer options'.
Cookie	num_paragraph	Count of search options added	End of session or when the advanced search page is accessed again.	jQuery cookie. Used to store the number of created options when user selects 'More options' in advanced search to increase search boxes.
Cookie	bib_list	List of record IDs (biblionumbers) separated by /	End of session or until the cart is emptied.	Stores cart contents in the online catalog. Set when records are added to the cart for the first time.