TY  - BOOK
AU  - Bruton,Noel
TI  - How to manage the I.T. helpdesk
SN  - 0750638117
AV  - T58.64 B787H
PY  - 2000///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - INFORMATION TECHNOLOGY
KW  - MANAGEMENT
ER  -