Leppard, John <br/><br/>
Auditing your customer service : the foundation for success 

 - London :  Routledge,  1994 
 - 132 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICES--MANAGEMENT<br/>AUDITING
<br/><br/><label>LC Class. No.: </label>HF5415.5  / L466A