TY  - BOOK
AU  - Leppard,John
AU  - Molyneux,Liz
TI  - Auditing your customer service : the foundation for success
AV  - HF5415.5 L466A
PY  - 1994///
CY  - London
PB  - Routledge
KW  - CUSTOMER SERVICES
KW  - MANAGEMENT
KW  - AUDITING
ER  -