Alder, Harry <br/><br/>
Mind to mind marketing : communicating with 21st-century customers 

 - London :  Kogan Page,  2001 
 - 252 
<br/><br/><label>ISBN: </label>0749433663 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS<br/>Customer services<br/>Business communication
<br/><br/><label>LC Class. No.: </label>HF5415.5  / A423M