TY  - BOOK
AU  - Endres,Al C.
TI  - Implementing Juran' s road map for quality leadership : benchmarks and results
SN  - 0471296198
AV  - HD62.15 E527I
PY  - 2000///
CY  - New York, N.Y.
PB  - Wiley
KW  - TOTAL QUALITY MANAGEMENT
ER  -