Yeh, Raymond <br/><br/>
Zero Time : providing instant customer value--every time, all the time 

 - New York, N.Y. :  Wiley,  2000 
 - 270 
<br/><br/><label>ISBN: </label>0471382450 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS<br/>CONSUMER SATISFACTION<br/>STRATEGIC PLANNING
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Y43Z