TY - BOOK AU - Beisse,Fred TI - A guide to computer user support SN - 0760070016 AV - QA76.9 .E53 B447G PY - 1999/// CY - Cambridge, Mass. PB - Course Technology KW - END-USER COMPUTING KW - MANAGEMENT KW - INFORMATION TECHNOLOGY KW - MICROCOMPUTER KW - MAINTENANCE AND REPAIR ER -