TY  - BOOK
AU  - Porter,L.J.
AU  - Tanner,S.J.
TI  - Assessing business excellence : a guide to self-assessment
AV  - HD62.15 P677A
PY  - 1996///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - TOTAL QUALITY MANAGEMENT
KW  - INDUSTRIAL EFFICIENCY
KW  - EVALUATION
KW  - BENCHMARKING (MANAGEMENT)
ER  -