TY  - BOOK
AU  - Colley,John L.
TI  - Case studies in service operations
AV  - HD9980.5 C644C
PY  - 1996///
CY  - Belmont, Calif.
PB  - Wadsworth Pub. Co.
KW  - SERVICE INDUSTRIES
KW  - MANAGEMENT
KW  - CASE STUDIES
KW  - CUSTOMER SERVICES
ER  -