TY  - BOOK
AU  - Payne,Shelia
TI  - Delivering customer service : how to win a competitive edge through managing customer relationships successfully
AV  - HF5415.5 P396D
PY  - 1999///
CY  - Wan Chai
PB  - Grolier International
KW  - CUSTOMER SERVICES
KW  - MANAGEMENT
ER  -