TY - BOOK AU - Holden,Jim TI - World class selling: the crossroads of customer, sales, marketing and technology SN - 0471326054 AV - HF5438.25 H642W PY - 1999/// CY - New York, N.Y. PB - Wiley KW - SELLING KW - SALES PERSONNEL N1 - Includes bibliographical references and index ER -