TY - BOOK AU - Kasavana,Michael L. AU - Brooks,Richard M. TI - Managing front office operations SN - 0866122257 AV - TX 911.3 .M27 K372M 2001 PY - 2001/// CY - Lansing, Mich. PB - Educational Institute of the American Hotel & Lodging Association KW - HOTEL MANAGEMENT N1 - Includes index ER -