TY  - BOOK
AU  - Kelemen,Mihaela
TI  - Managing quality: managerial and critical perspectives 
SN  - 0761969047
AV  - HD62.15 K443M
PY  - 2003///
CY  - London
PB  - Sage
KW  - TOTAL QUALITY MANAGEMENT
KW  - GREAT BRITAIN
KW  - CASE STUDIES
N1  - Includes bibliographical references and index
ER  -