TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service management: operations, strategy, and information technology 
SN  - 007231267X
AV  - HD9980.5 F579S 2001
PY  - 2001///
CY  - New York, N.Y.
PB  - McGraw-Hill
KW  - SERVICE INDUSTRIES
KW  - MANAGEMENT
N1  - Includes bibliographical references and indexes
ER  -