Smith, Ian <br/><br/>
Meeting customer needs / 
Ian Smith 
 - 3rd ed. 
 - Amsterdam :  Butterworth-Heinemann,  c2003 
 - 218 p. :  ill. 
 - Chartered Management Institute series .
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>075065984X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MARKETING--MANAGEMENT<br/>Customer Services
<br/><br/><label>LC Class. No.: </label>HF5415  / S647M 2003