Freemantle, David <br/><br/>
The buzz :  50 little things that make a big difference to delivering world-class customer service / 
David Freemantle 
 - London :  Nicholas Brealey,  2004 
 - 119 p. :  ill. 
<br/><br/><label>ISBN: </label>1857883470 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services
<br/><br/><label>LC Class. No.: </label>HF5415.5  / F733B