TY  - BOOK
AU  - Freemantle,David
TI  - The buzz: 50 little things that make a big difference to delivering world-class customer service 
SN  - 1857883470
AV  - HF5415.5 F733B
PY  - 2004///
CY  - London
PB  - Nicholas Brealey
KW  - Customer Services
ER  -