Jones, Maggie <br/><br/>
Customer communications in marketing 2004-2005 / 
 CIM coursebook :  customer communications in marketing 2004-2005 
Maggie Jones and Alison Cheeseman 
 - Amsterdam :  Elsevier,  2004 
 - 304 p. :  ill. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0750661879 
<br/><br/><label>Subjects--Topical Terms: </label><br/>COMMUNICATION IN MARKETING<br/>BUSINESS COMMUNICATION--EXAMINATIONS, QUESTIONS, ETC.<br/>CUSTOMER RELATIONS<br/>Customer Services<br/>RELATIONSHIP MARKETING<br/>Business communication
<br/><br/><label>LC Class. No.: </label>HF5718  / J663C 2004