TY  - BOOK
AU  - Stone,Douglas
AU  - Patton,Bruce
AU  - Heen,Sheila
TI  - Difficult conversations: how to discuss what matters most 
SN  - 014028852X
AV  - BF637 .C45 S766D
PY  - 2000///
CY  - New York, N.Y.
PB  - Penguin
KW  - INTERPERSONAL COMMUNICATION
KW  - CASE STUDIES
ER  -