Kandampully, Jay. <br/><br/>
Services management :  the new paradigm in hospitality / 
Jay A. Kandampully 
 - Upper Saddle River, N.J. :  Pearson/Prentice Hall,  c2007 
 - 378 p. :  ill. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0131916548 
<br/><br/><label>Subjects--Topical Terms: </label><br/>HOSPITALITY INDUSTRY--MANAGEMENT
<br/><br/><label>LC Class. No.: </label>TX911.3 .M27  / K362S