TY  - BOOK
AU  - Greenberg,Paul
TI  - CRM at the speed of light: social CRM strategies, tools, and techniques for engaging your customers 
SN  - 9780071590457
AV  - HF5415.5 G733C
PY  - 2010///
CY  - New York, N.Y.
PB  - McGraw Hill
KW  - Customer relations
KW  - Management
KW  - Electronic commerce
N1  - Includes index
ER  -